Frequently Asked Questions
Everything you need to know about your Stern Pinball apparel and gear.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 2-3 business days. Once shipped, delivery usually takes 3-7 business days depending on your location.
What is your return policy for apparel?
We accept returns on unworn, unwashed clothing with original tags attached within 30 days of purchase. Please note that limited edition drop items may be final sale.
How do I ensure I'm ordering the right size?
Each product page features a detailed size chart. Most of our lifestyle apparel follows a standard athletic fit; if you prefer a looser feel, we recommend sizing up.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. International shipping rates and duties are calculated at checkout based on the destination country.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change within 1 hour of placement, but we cannot guarantee modifications once the order hits our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.