Returns & Exchanges
We want you to be fully satisfied with your Stern Pinball apparel and accessories; if you are not, we offer returns on unworn items within 30 days of delivery. Please ensure all original tags are attached and items are in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the fashion items you wish to send back.
Print Prepaid Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery to our warehouse.
Package Securely
Place the items in their original garment bags and secure them in a shipping box to prevent damage during transit.
Receive Your Refund
After our quality control team inspects the returned apparel, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing